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Return Policy

We’ve made returning easy!

Faulty Product Returns

If there is any defection with the items you buy from us, another one will be sent immediately with no additional cost to buyer.

  • Firstly please email support@hobium.com so we can provide you with a return authorization. (To process your return, we may require a proof of defective.)
  • Items must be returned within 30 days of order receipt.
  • Change of Mind Returns

    If you are unhappy with the item you have bought you can return it in 30 days. We can either refund or exchange it with another item that you will select. Shipping fee is non-refundable.

    As long as any goods you send back to us are in their original condition, we will refund your purchase within 7 working days of receiving your package.

  • Firstly please email support@hobium.com so we can provide you with a return authorization.
  • Items must be returned within 30 days of order receipt.
  • Items must be unused and unwashed.
  • Order Cancellation

    Once your order has been confirmed, it is possible to cancel at any point until the packing and shipping process has started. If you cancel your order, we will reimburse to you all payments received from you, including the costs of delivery. tTo cancel your order please contact by emailing support@hobium.com. We will make every effort to accommodate changes to or cancellations of orders that have not yet processed; however, we are unable to cancel or change an order once it begins processing.

    OUR 30 DAY MONEY BACK GUARANTEE POLICY

    Your satisfaction is our top priority and we're confident you'll be pleased with our products. Still, if you don't like the product, if it just doesn't work for you, return it. Within 30 days of receipt, products purchased from us may be returned for any reason. (We don't refund shipping costs unless items are defective).

    If you would like to request a refund or exchange, please email support@hobium.com. Briefly explain to us your reason(s) for requesting a return or exchange. We can better serve you if we understand the reasons for your request. When we receive your package, we will credit the card you paid with minus any applicable shipping costs. Please allow up to several weeks for package delivery to us, and for us to process your request(s).